The World's Best Synthetic Insulation

Support for BRANDS/MANUFACTURERS

This is the customer service portal for brands and manufacturers using or interested in using PrimaLoft® insulation and yarn in their product lines.

New customers

If your brand has never ordered from PrimaLoft® before, please fill out our customer profile form. A PrimaLoft® representative will contact you to let you know when your profile has been approved and help you to place your order.

To place an order

To order PrimaLoft® insulation products, download and fill in the PrimaLoft® Order Form. To order PrimaLoft® yarn products, download and fill in the PrimaLoft® YARN Order Form. You will need Microsoft Excel-compatible software to open the file. Email your completed order form to customersupport@primaloft.com. It is very important that your order form is filled in entirely for your order to be processed effectively. Missing information could result in delays.

To place a sample order:

Please follow the same ordering procedure as above, but note the following limitations on sample orders:

For outerwear and sleeping bag projects, a maximum of 10 meters per BRAND per YEAR is allowed for glove and footwear projects, a maximum of 2 meters per BRAND per YEAR is allowed.

For sock knitters, a maximum of 3 cones (3kg) of yarn per blend is allowed, for sweaters we allow a maximum of 6 cones (6kg) per blend, and for base layer projects, a maximum of 20 cones (20kg) per blend.

Shipping

Shipping terms are Ex Works the PrimaLoft® factory.

Warranty information

Insulation
Yarn

Payment information

All orders are pre-pay.

Hangtags and woven labels

Hangtags and woven labels can be ordered free of charge with your PrimaLoft® Order. Please be sure to fill in the tags and labels you require on your PrimaLoft® Order Form.

Click to download the PrimaLoft® hangtag and woven label reference sheet

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  • European Office
  • PrimaLoft, Inc.
  • Via Stazione 80 Q
  • 30035 Ballò di Mirano, Italy
  • Telephone: +39 041.51.35.221
  • infoeurope@primaloft.com
  • Canada
  • Contact: Glenn Evans
  • Telephone: (416) 789.7800
  • Toll-free: 1-800.785.9276
  • gevans@textfast.com

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Contacting PrimaLoft

The PrimaLoft® brand is the leader in fiber research and development for high performance insulations and yarns.

Individuals with questions or concerns regarding specific products made with PrimaLoft® should contact the manufacturer or retailer you purchased from.

PrimaLoft, Inc.
1373 Broadway
Albany, NY 12204
phone: (518) 447.6484
fax: (518) 447-6498
info@primaloft.com

European Office
PrimaLoft, Inc.
Via Stazione 80 Q
30035 Ballò di Mirano, Italy
Phone: +39.041.5135221
Fax: +39.041.5135266
infoeurope@primaloft.com